CVS rolls out delivery service

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oral healthWOONSOCKET, R.I. — CVS Pharmacy has expanded its prescription delivery service nationwide and made same-day delivery available in five new major markets. The move makes CVS the first national retailer to make both pharmacy and front-end delivery available chainwide.

“The national launch of our prescription delivery service, including the expansion of same-day delivery in five new markets, is delivering on our promise to make staying healthy simpler for every patient, regardless of where they live,” says Kevin Hourican, president of CVS Pharmacy. “Through a fully customized digital experience, shoppers are now able to enjoy the convenience of CVS Pharmacy right at their doorstep. The rollout of delivery from nearly all of our 9,800 retail pharmacy locations nationwide represents another step forward for us in delivering innovative omnichannel solutions that help people on their path to better health.”

Patients and customers can request delivery either by using the CVS Pharmacy app or by calling their neighborhood CVS outlet and asking to have their purchase delivered. Customers can request either one-day (next day) or two-day delivery for a service charge of $4.99.

In addition to prescription medications, CVS customers can order a wide range of front-end products carried by the retailer, including cold and flu remedies, allergy medications, pain relief, first aid, digestive health, vitamins, baby care, personal and feminine care products. New items are being added frequently to the list of products available for delivery.

CVS debuted its same-day prescription delivery service at the end of 2017 in New York City, supported by a Manhattan-focused marketing campaign. The free service was launched at all of CVS’ Manhattan stores. Orders are delivered in tamper-proof packaging.

“Our goal is to reach people living and working in Manhattan to let them know about our new prescription delivery service through a fun, highly visible campaign that will reach them while they are traveling around the city as well as through digital and mobile channels,” explained Norman de Greve, senior vice president and chief marketing officer at CVS Health, parent company of CVS Pharmacy, at the time.

That service has now been expanded to Boston, Miami, Philadelphia, San Francisco and Washington, D.C.



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