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London Drugs deploys new photo kiosks chainwide

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RICHMOND, British Columbia — London Drugs has rolled out new photo kiosks at all stores and launched a new Photolab website.

The western Canada drug chain said Thursday the new touchscreen photo stations have been installed in the Photolab departments at its 78 stores in British Columbia, Alberta, Saskatchewan and Manitoba. According to the retailer, the upgraded hardware and software, mobile access and expanded range of customizable printing options give customers more ways to turn their images into photo products and gifts.

London Drugs new Photolab website

The new London Drugs Photolab website

For example, the in-store kiosks now have bigger touchscreen monitors, and customers uploading photos can use Wi-Fi and all formats of storage media and devices — including smartphones or tablets — to upload their images. All London Drugs offer free Wi-Fi, and all completed projects are stored in a cloud account to facilitate future orders, the drug chain said.

“We read all of our customer comments and took this feedback into consideration when designing the new Photolab platform,” Andy Kahrmann, London Drugs Photolab business unit manager, said in a statement. “Customers will be thrilled with how simple it is to crop and preview images and photo gifts on their screens.

“There are also now more than 30 themed categories with 111 individual styles available for building the very popular photo books,” he added.

The new Photolab website now can tell users their photo upload speed plus host all of their images in an online photo album, London Drugs said. Customers can upload images directly from their Facebook or Instagram accounts and see the print options available for each image. Another new feature enables customers to start a Photolab project in one location and then finish it in-store if they need extra guidance from a London Drugs Photolab expert.

Additional custom printing items include puzzles, boxes, calendars, coasters, mouse pads, pet items, clipboards and crystals. London Drugs noted that its Photolab continues to see growth in fine art printing, with bamboo and canvas materials available.

“Our developers have spent the last year refining our new website and in-store software before preparing this extensive rollout for our customers across western Canada,” Kahrmann explained. “We believe this new platform and design will provide our customers with an enhanced photo sharing and printing experience. Our Photolab printing options continue to expand as new technologies enter the market. We’ve had tremendous success with our personalized photo mugs for example and our ability to provide a 24-hour turnaround.”

Customers wanting a demonstration of the new Photolab kiosks and capabilities can attend an in-store introductory workshop as well as other how-to photo workshops on such topics as enlargements, photo books, calendars, greeting cards, canvas art and photo restorations.


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