SPARTANBURG, S.C. — QS/1 is partnering with Digital Pharmacist, Inc. to offer secure, HIPAA compliant methods of patient communication through a variety of platforms. This easy to use system will allow patients the convenience of requesting and receiving information from the pharmacy using their personal devices, such as smartphones.

Pharmacies can leverage website and mobile applications that allow patients to submit refill requests directly to the pharmacy as well as monitor the status of those requests. The platform will also send refill reminders to help improve patient compliance. The newly enhanced platform is a game changer for pharmacies and patients.

“We have been testing the new integrated patient engagement platform for three months and are delighted with the positive feedback we have had from our pharmacies and their patients.” said Sahar Makhmoor, vice president, Data & Integrations of Digital Pharmacist. “Our partnership with QS/1 is a great example of how technology companies with different skills can come together to create products that truly help pharmacies and their patients.”

“For years we have seen how the public is putting their cellphones and personal devices to work for them,” said Tabb Stringer, QS/1 vice president, Product Management. “We think it’s important that pharmacies tap into this resource to better serve patients and improve their customer support.”

Through cloud-based technology, pharmacies utilize inbound refill services to accept refill requests and route them to be filled. Outbound messaging can also be used to notify patients in a HIPAA-compliant manner when their prescriptions have been filled and are ready for pick-up.

“These services go beyond improving efficiency,” Stringer added. “These services allow pharmacy staff to focus on what is important, spending time and talking with patients to fully understand their health concerns and needs.”

To enroll, pharmacies must select a communications package with Digital Pharmacist. Visit www.digitalpharmacist.com for packages and pricing information