Factor, who has experience and leadership in all areas of pharmacy, was selected in an international search. “Saul brings such a unique set of skills to QS/1,” said Devine. “As an active member of the selection committee, and as someone who is committed to the future of this organization, I am excited that his training as a pharmacist, and his vast experience as a business leader, will give him a true understanding of all our customers, and an ability to relate to their challenges as QS/1 moves forward.”
Factor earned his degree in pharmacy and spent the first 10 years of his career as both a retail and long-term care pharmacist before moving into sales and brand management with PCS Inc. and Eli Lilly and Co. He then moved to RxAmerica, where he was charged with developing the strategy and vision to improve the customer experience, creating a culture that placed the customer at the focus of the organization. During his tenure as chief operating officer, the company’s revenues doubled to $1 billion.
“One of the first things that struck me about Saul was his commitment to customers, shareholders and employees,” said Alan Turfe, chairman and chief executive officer of QS/1 parent JM Smith Corp. “Saul has a track record of success — he has built teams that have deployed both operational and commercial excellence programs focused on delivering a better customer experience while driving incremental shareholder value. Saul is also clearly committed to the success of his team through talent development and growth, which is an important cultural fit for us.”
Following his success at RxAmerica, Factor was recruited by McKesson Corp. as senior vice president of global generics. One of his first projects was to lead a technology transformation to bring systems together. He then worked to create a customer segmentation program that enhanced customer satisfaction and loyalty, while strengthening his internal team and its results. The program was successful in generating millions of dollars in incremental revenue, and resulted in 30% of his team receiving promotion opportunities within the corporation. Factor was then named president of global sourcing and procurement, where he had executive oversight of all global sourcing and procurement.
“Our industry is rapidly transforming, and it is important to provide customers with what they need now while also working to address their future needs,” said Factor. “I have known QS/1 for a long time, and I am excited to join a team that is poised to grow from being a premier vendor in the industry to becoming the premier pharmacy partner ready to meet the demands of the future.”