Rite Aid expands services in response to COVID-19

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Company providing customers with more options.

CAMP HILL, Pa. —  Rite Aid announced Wednesday it has taken several steps to support its employees, customers and the local communities the company serves during the global coronavirus (COVID-19) pandemic.

Heyward Donigan

Medication Availability/Delivery

Beginning immediately, home-delivery service from Rite Aid will be available upon request and the company will waive delivery-service fees for eligible prescriptions. Customers should contact their local Rite Aid pharmacist for details. Controlled substances and/or refrigerated medications are not eligible for delivery.

In addition to home delivery, Rite Aid offers drive-throughs for pick-up of prescriptions and over-the-counter products at more than 50 percent of its over 2,400 retail locations. Consumers are also encouraged to shop RiteAid.com for health and wellness products. Healthcare professionals and pharmacists are available 24/7 to Rite Aid wellness+ rewards program members at 1-800-Rite Aid, or through live chat on www.RiteAid.com.

To ensure consumers have access to the medications they need, Rite Aid pharmacists are partnering with various pharmacy benefit organizations and local physicians and can speak to customers about options including 90-day refills, early refill authorizations and prescription delivery.

“As a healthcare company, the health and wellness of our communities, customers and associates is our first priority. We are taking many proactive precautions to minimize risk in our stores, offices and distribution centers, so that we can continue to serve as a critical healthcare resource to people across the country,” said Heyward Donigan, president and chief executive officer, Rite Aid. “We will continue to monitor the situation closely and take actions to protect our communities, customers and associates. We encourage our customers to visit the Centers for Disease Control and Prevention (CDC) website for the most up-to-date information and facts on COVID-19.”

Medication Supply

Rite Aid’s current supply of generic medications is presently sufficient and the company does not anticipate any significant near-term supply chain disruptions that will affect its ability to fill prescriptions. In addition to Rite Aid’s internal supply chain monitoring, the U.S. Food and Drug Administration (FDA) is closely monitoring medications that are made outside the U.S., and the agency has reminded more than 180 manufacturers to notify the FDA of any potential supply chain disruptions.

Product Supply

The retailer is working around the clock to procure products including hand sanitizers, cleansers, rubbing alcohol and other items its customers need. Rite Aid has also significantly increased staffing levels to fulfill online orders faster, and established in-store and online purchase limits on certain items to ensure these products are available to the greatest number of customers.

Rite Aid Stores

All Rite Aid stores are currently open to assist with healthcare-related needs. All stores and distribution centers are following enhanced cleaning and sanitization protocols designed specifically to prevent the spread of a wide spectrum of viruses, including COVID-19 and influenza. In addition to third-party cleaning providers who professionally clean and sanitize Rite Aid stores, the company has increased the frequency its associates clean high-traffic surfaces throughout the day. Stores located in high-outbreak areas are receiving special disinfectant services daily.

Rite Aid Associates

The company has implemented enhanced internal protocols during the pandemic to keep its stores, pharmacists and associates safe and ready to serve customers. In addition to elevated store and personal sanitization practices, Rite Aid is sending “care kits” to all of its associates.

Additionally, Rite Aid has established specific human resources guidelines related to COVID-19 including a “Pandemic Pay” policy, which ensures associates are fairly compensated if diagnosed with the virus or quarantined due to exposure.

“Rite Aid pharmacists are trusted and accessible healthcare professionals serving on the front lines of this crisis. Our stores remain open, and our Rite Aid team members are committed to supporting the health and wellness of our customers and communities for the duration of the pandemic,” Donigan said. “We would like to thank all Rite Aid associates for their diligent and critical efforts during this challenging situation.”



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