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Walgreens unveils online skin care platform

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DEERFIELD, Ill. — To help meet the growing need for skin care resources and accessible care and treatment, Walgreens has launched a new skin care answers platform, available through Walgreens.com and the Walgreens mobile app.

The average wait time for patients looking to see a dermatologist in the U.S., according to Walgreens, is nearly 29 days, and in some areas it can exceed several months.

The platform (Walgreens.com/skincareanswers) features informational resources and content, and it will enable visitors to obtain extended skin care, including the DermatologistOnCall teledermatology service available through Iagnosis, which offers online dermatology consultations with U.S.-based, board-certified ­specialists.

Walgreens vice president of digital health Greg Orr said, “More than 2 million people visit our digital channels each day, and this is another way we can help address access challenges by giving our customers more convenient channels and resources to meet their health care needs.”

The skin care platform includes DermatologistOnCall, the nation’s largest teledermatology-focused telehealth network offered by Iagnosis, for online dermatology scheduling and consultation; information about common skin conditions such as acne and eczema from content partner and leading source of health care information, WebMD; and basic skin care and product recommendations through Walgreens Pharmacy Chat, which offers live online chat conversations 24/7 with members of Walgreens’ pharmacy staff.

“This is another example of combining innovation and convenience to deliver tools and services that help deliver quality and affordable care to our customers anywhere, anytime,” said Walgreens chief medical officer Dr. Harry Leider. “The teledermatology offering and collaboration is a natural extension of some of the services we already provide.”


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