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Video Forum: Lokesh Ohri, EY, Part 1

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Tracking shifts in post-pandemic shopping patterns.

In this week’s Video Forum, Lokesh Ohri, Americas consumer consulting leader and a principal at EY, analyzes the changing behavior of shoppers in the wake of the COVID pandemic. Ohri also shares insights about building and maintaining customer loyalty, and the significance of artificial intelligence and other cutting-edge technology on the consumer marketplace.


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