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Staying consumer-centric in a digital world

Staying consumer-centric in a digital world

“The future is purchased by the present,” wrote Samuel Johnson in one of his essays for The Rambler. That idea was reflected during a panel discussion at last month’s FMI Midwinter Conference. Members of the group — which included David Best, president and chief operating officer of Coborn’s Inc.; Sandy Douglas, chief executive officer of

Video Forum: Crystal Lennartz, Health Mart

Video Forum: Crystal Lennartz, Health Mart

In this week’s Video Forum, Crystal Lennartz, recently named president of Health Mart and Health Mart Atlas, talks about her priorities for the network of independent drug stores. Among the subjects she addresses are the resilience of independents, efforts to revamp pharmacy payment models, and the continuing appeal of drug store ownership.

CVS is fully capitalizing on retail media

CVS is fully capitalizing on retail media

Like most major retailers, CVS Pharmacy has entered the media business with the intent of broadening and deepening consumer engagement, working with CPG companies to better serve shoppers and grow categories, and establishing a new revenue stream. CVS Media Exchange, or CMX, is leading the charge, teaming up with suppliers and developing targeted, omnichannel campaigns

McMillon heralds a new kind of retailing

McMillon heralds a new kind of retailing

When the history of Doug McMillon’s tenure as chief executive officer of Walmart is written, the central theme is sure to be the transformation of the company from one entrenched in brick-and-mortar retailing into a multidimensional enterprise. Walmart’s striking evolution over the decade since McMillan became CEO stems from his grasp of technology’s potential to

Video Forum: Rodney McMullen, Kroger

Video Forum: Rodney McMullen, Kroger

This week’s Video Forum features Kroger chairman and CEO Rodney McMullen, newly named Retailer of the Year at MMR (Chain Drug Review‘s sister publication). McMullen discusses some of the major initiatives that have helped make the company the nation’s premier operator of traditional supermarkets. In addition, he shares his thoughts about Kroger’s pending $24.6 billion

Walmart details its technology vision at CES

Walmart details its technology vision at CES

  LAS VEGAS — Doug McMillon and several other members of Walmart’s management team discussed their vision of a new type of commerce — adaptive retailing — at the Consumer Electronics Show here yesterday. Driven by the needs of customers and associates, the concept hinges on technology and its role in creating an interconnected and

Walmart saluted as Health Care Provider of the Year

Walmart saluted as Health Care Provider of the Year

BENTONVILLE, Ark. — In the realm of health and wellness, the endpoint is where Walmart begins. After first gaining a thorough understanding of patients, customers and their needs, the company has set out to construct a dynamic ecosystem that promises to transform the way in which Americans get and stay well. In light of the

Video Forum: Sarah Davidson, ECRM

Video Forum: Sarah Davidson, ECRM

  In this week’s Video Forum, Sarah Davidson, executive vice president at ECRM, reflects on the company’s upcoming 30th anniversary in 2024. She discusses the evolution of ECRM over the course of the three decades since it was founded by Charlie Bowlus and — after the pandemic necessitated a shift to virtual sessions — plans

Understanding pharmacists’ discontent

Understanding pharmacists’ discontent

Retail pharmacy has taken a beating in the press recently. Mainstream media outlets, including The New York Times, The Washington Post, CBS News and PBS, covered labor actions undertaken by pharmacists motivated by concerns about working conditions and potential risks to patients. Thus far, the impact of the walkouts, culminating in “Pharmageddon” late last month,

NACDS 90th Anniversary Celebration

NACDS 90th Anniversary Celebration

The industry will soon come together to recognize the National Association of Chain Drug Stores for its myriad contributions to retailing and health care over the past nine decades. Scott Emerson, founder and CEO of the Emerson Group, and Lisa Paley, president of Haleon’s North American business, talk about plans for the event and how

Video Forum: Health Equity Summit, Part 1

Video Forum: Health Equity Summit, Part 1

Chain Drug Review and Kearney recently assembled a group of leading pharmacy operators and other retailers, physicians, payers, public officials, and policy experts for the second-annual Health Equity Summit in Chicago. This installment of Video Forum is the first in a series that will present highlights from the event. Here are excerpts from remarks by

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