As the industry gears up for NACDS Total Store Expo, which this year will be held virtually from August 23 through August 25, Video Forum talked with four executives about ways to get the most out of the event. Jim Whitman, senior vice president of member programs and services at NACDS; Lisa Paley, general manager
In this week’s Video Forum, Kevin Hourican, president and chief executive officer of Sysco Corp., a global leader in selling, marketing and distributing food and nonfood products, primarily to restaurants and institutional customers, talks about the company’s recently unveiled Recipe for Growth. The former president of CVS Pharmacy also discusses the state of the food
Steve Anderson, president and chief executive officer of the National Association of Chain Drug Stores, has once again come to the aid of retail pharmacy, some of whose interactions with patients during the COVID-19 emergency have been called into question by the American Medical Association. The AMA’s house of delegates last month adopted a resolution
Jeff Owen, chief operating officer of Dollar General, tells this week’s Video Forum about the company’s success in adjusting to the changing needs of customers during the COVID pandemic. He also addresses the factors behind big gains in Dollar General’s nonconsumables business, what it takes to ensure consistent store-level execution across a chain with more
In this week’s Video Forum, Patrick Spear, president and chief executive officer of the Global Market Development Center/Retail Tomorrow, takes stock of factors impacting the nonfoods business in the wake of COVID-19, including rising consumer confidence and lingering supply chain challenges. He also addresses GMDC/Retail Tomorrow’s pivot to virtual events, and the organization’s efforts
In this week’s Video Forum, Chip Davis, president and chief executive officer of the Healthcare Distribution Alliance, talks about the resilience the pharmaceutical supply has shown during the COVID pandemic, and the lessons that the experience of the past 14 and a half months holds for the future. In addition, he addresses the ongoing
WOONSOCKET, R.I. — With the appointment of Neela Montgomery as president of its retail pharmacy business late last year, CVS Health gained a fresh perspective. With a varied background that includes experience at Crate & Barrel Holdings, the home furnishings retailer where she served as CEO, and Tesco PLC, a U.K.-based purveyor of food and
Now celebrating its 50th anniversary, Bed Bath & Beyond is in the midst of an ambitious three-year revitalization plan. Joe Hartsig, executive vice president and chief merchandising officer, tells this week’s Video Forum about the ongoing rollout of new private label lines, efforts to enhance the in-store experience and the importance of giving consumers omnichannel
The National Association of Chain Drug Stores has decided to make this year’s edition of Total Store Expo a virtual event. While the news comes as a disappointment for retailers, CPG suppliers and others in the industry eager to return to face-to-face interaction with business partners, the move makes perfect sense in light of continued
In this week’s Video Forum, Greg Farrar, chief executive officer of ECRM, talks about how the experience of the COVID pandemic has impacted the company’s business and the way retailers and suppliers interact. The growing role of digital technology, including ECRM’s RangeMe product discovery platform, and emerging trends in the marketplace are among the topics
ARLINGTON, Va. — The National Association of Chain Drug Stores has decided to make this year’s edition of Total Store Expo a virtual event. While the news comes as a disappointment for retailers, CPG suppliers and others in the industry eager to return to face-to-face interaction with business partners, the move makes perfect sense in
In keeping with its ongoing purpose-driven transformation, Raley’s recently opened its third O-N-E Market location. Keith Knopf, the retailer’s president and chief executive officer, tells this week’s Video Forum about the thinking behind the format, which features a mix of products that are fresh, nutritious, organic, sustainable and free from ingredients on the company’s banned
People involved in the industry commonly refer to the companies at its center as chain pharmacies. The trajectory of the business over the past 15 or 20 years has, however, arguably made the term something of a misnomer. During that period, CVS Health, among others, entered pharmacy benefits management; Walgreens Boots Alliance carved out a
In the second of two episodes about the drug store market in China, Video Forum examines the impact of e-commerce. Ed Rowland, principal of Rowland Global LLC, and Alice Wang, a Shanghai-based consultant and instructor at Alibaba’s Taobao University, share insights about younger consumers’ embrace of online-to-off-line services, the growing presence of Alibaba and