In-person sessions to resume in 2024.

In this week’s Video Forum, Sarah Davidson, executive vice president at ECRM, reflects on the company’s upcoming 30th anniversary in 2024. She discusses the evolution of ECRM over the course of the three decades since it was founded by Charlie Bowlus and — after the pandemic necessitated a shift to virtual sessions — plans to return to a full slate of in-person meetings next year.