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Publix tops retailers in customer experience

Publix tops retailers in customer experience

WABAN, Mass. — Supermarkets led the way in delivering the best customer experience in the retail industry, according to the 2017 Temkin Experience Ratings. Temkin Group’s annual customer experience ranking, released Monday, asked 10,000 U.S. consumers to rate their recent interactions with 331 companies across 20 industries. Their experiences were evaluated in three areas: success

Mass retailers reap benefits of beauty makeover

Mass retailers reap benefits of beauty makeover

NEW YORK — Efforts that mass market retailers started last year to brush up their beauty departments and court new shoppers are starting to register. Mass market beauty care sales rose only 2% in 2016, according to NPD Group Inc. (lower than prestige at 6%), but several categories recorded impressive results. Skin care, for example,

Walmart claims biggest share in personal care

Walmart claims biggest share in personal care

SHELTON, Conn. — Walmart holds the largest share of the personal care market among all retailers, according to TABS Analytics. Meanwhile, CVS Pharmacy and Walgreens have helped make rewards programs consumers’ preferred vehicle for getting deals on personal care items, the 2017 TABS Personal Care Study found. In the $40 billion personal care market, Walmart has

Pharmasave reaches the 600-store mark

Pharmasave reaches the 600-store mark

LANGLEY, British Columbia — Continuing its steady expansion, Pharmasave Drugs National Ltd. has reached a milestone with the opening of its 600th store. One of Canada’s largest pharmacy operations, Pharmasave has drug stores across nine provinces and said that “many more are in the pipeline for 2017.” Over the past two years, the Langley, British

More in-store clinics coming to Bartell Drugs

More in-store clinics coming to Bartell Drugs

SEATTLE — Bartell Drugs and health care and benefits provider Kaiser Permanente have opened the first of five CareClinic in-store clinics planned for this year. The Seattle-area drug chain said a CareClinic by Kaiser Permanente location opened Monday at 21615 Pacific Highway South in Des Moines, Wash. The new clinic will provide preventive health care

Publix Pharmacy branches out in delivery of care

Publix Pharmacy branches out in delivery of care

LAKELAND, Fla. — Publix Pharmacy is working with BayCare Health System to provide a range of pharmacy and health care destinations in the Tampa Bay and central Florida region. Publix Super Markets Inc. said Friday that the partnership will initially include BayCare-bannered telehealth centers in various Publix stores, BayCare screening kiosks in all Publix locations

Senator: C-THRU bill ‘shines light’ on drug pricing

Senator: C-THRU bill ‘shines light’ on drug pricing

WASHINGTON — Sen. Ron Wyden (D., Ore.) has introduced the Creating Transparency to Have Drug Rebates Unlocked Act (C-THRU), aimed at bringing more visibility into prescription drug pricing by pharmacy benefit managers. The C-THRU legislation, initiated Wednesday in the Senate Finance Committee, would require PBMs serving Medicare Part D plans to disclose the aggregate rebates

CVS Health reins in prescription drug trend

CVS Health reins in prescription drug trend

WOONSOCKET, R.I. — CVS Health said it was able to counteract rising prescription drug prices for its pharmacy benefit management clients in 2016, achieving their lowest drug trend in the past four years. CVS said Wednesday that CVS Caremark clients saw their prescription drug trend fall to an average of 3.2% last year versus 5%

CVS steers more funds to tobacco-free campaign

CVS steers more funds to tobacco-free campaign

WOONSOCKET, R.I. — CVS Health has earmarked $10 million in new and expanded partnerships and programs for the second year of “Be The First,” its five-year, $50 million initiative to help deliver the nation’s first tobacco-free generation. CVS said Monday that the partnerships and programs — funded through CVS Health and the CVS Health Foundation

Turning 75, Lewis Drug looks back — and ahead

Turning 75, Lewis Drug looks back — and ahead

Lewis Drug is celebrating its 75th anniversary, and the company is marking the occasion with a yearlong series of promotions and special events. The first of them, Customer Appreciation Day on March 25, will highlight the Sioux Falls, S.D.-based company’s heritage and close ties to the communities it serves in that state, Iowa and Minnesota,

Walgreens names chief merchant, marketer

Walgreens names chief merchant, marketer

DEERFIELD, Ill. — Walgreens Boots Alliance (WBA) has appointed Joseph Hartsig as chief merchandising officer and Adam Holyk as chief marketing officer for Walgreens. WBA said Friday that Hartsig and Holyk will start in their new positions on April 1. Both executives will report to WBA co-chief operating officer Alex Gourlay and join the Walgreens

Study touts savings of Rx-to-OTC switches

Study touts savings of Rx-to-OTC switches

OTTAWA — More than $1 billion could be saved by the Canadian health care system and economy by switching three categories of drugs from prescription to over-the-counter, new research finds. Consumer Health Products Canada said the Rx-to-OTC savings from these medications — proton pump inhibitors (PPIs) for frequent heartburn and indigestion, oral contraceptives and erectile

Fred’s revamps its board of directors

Fred’s revamps its board of directors

MEMPHIS, Tenn. — Fred’s Inc. has overhauled its board of directors, including the appointment of chief executive officer Michael Bloom and retail industry veterans Christopher Bodine and Peter Bocian as members. Fred’s said Tuesday that Bloom, Bodine and Bocian join the board effective immediately. Former Fred’s CEOs Jerry Shore and Michael Hayes and longtime director

CVS Health promotes Jon Roberts to COO

CVS Health promotes Jon Roberts to COO

WOONSOCKET, R.I. — Veteran CVS Health executive Jon Roberts has been named the company’s executive vice president and chief operating officer, a new position. CVS said Thursday that Roberts, who was president of the CVS Caremark pharmacy benefits management unit, will continue to report to CVS Health president and chief executive officer Larry Merlo. As

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