In this week’s Video Forum, Tom Furphy, a former Amazon executive who played a pivotal role in launching the company’s H&BA and grocery businesses, talks about recent developments at Amazon and the competitive edge it has with Subscribe & Save. Now chief executive officer of Replenium and managing director and CEO of Consumer Equity
SEATTLE— Amazon founder Jeff Bezos will step down from his role as chief executive later this year and transition to the role of executive chair, the company reported Tuesday. He will be replaced by Andy Jassy, who currently heads the company’s cloud business, Amazon Web Services. Bezos has been Amazon’s CEO since its founding in
SEATTLE — Amazon is giving shoppers more options for returning holiday purchases this year, including at physical stores, the company said Thursday. Most items shipped between October 1 and December 31 can be returned until January 31, the company said. Amazon is also allowing customers to return products — without boxes or labels — at
BOSTON — E-commerce was the top retail growth driver in the U.S. even before COVID-19. And with this year’s digital acceleration, winning in retail long term now requires that brand manufacturers win online first. And, of course, no discussion of e-commerce is complete without reference to the proverbial 800-pound gorilla in the room: Amazon. The
But the news is not all good for online channels, including Amazon. That sales increase cannot be supported with adequate last-mile delivery if demand is concentrated around the traditional five days of Black Friday, and the first couple weeks of December. . December is already extremely busy for Amazon, but by starting sales earlier in
Amazon bested even its own records on Prime Day this year, as sales hit $10.4 billion, a 45% increase over 2019 and nearly three times the sales of the year previous. While there were many wins from brands both big and small, the statistic that you won’t read about in any press release is the
Today, Amazon’s success goes far beyond how it has transformed the way we think about and embrace digital shopping. It’s too obvious to talk about how Amazon’s approach to search, click and buy has transformed our definition of convenience and service. Twenty years after it launched as a place to buy secondhand school texts, it
NEW YORK — The retail industry ranks third out of the 10 industries featured in MBLM’s Brand Intimacy COVID Study, a study of brands based on emotional connections during the pandemic. MBLM (pronounced Emblem) uses emotional science to build and manage more intimate brands. Amazon remains as the #1 category brand, followed by Walmart and Whole Foods Market, respectively. Brand Intimacy
WASHINGTON — The U.S. government’s National Intellectual Property Rights Coordination Center (IPR Center) and Amazon announced Tuesday the launch of a joint operation to prevent counterfeit goods from entering the U.S. and help protect American consumers. U.S. Customs and Border Protection (CBP) and DHL are also supporting the operation. “The IPR Center plays a critical
SEATTLE — The holidays are typically overwhelming—between shopping for gifts, preparing family meals, and getting the house ready for guests — but for many, this season may look a little different. Whether customers’ plans have changed or not, Amazon still wants to keep this holiday season special and help make sure those gifting moments stay
Ever since its launch as an online bookstore 25 years ago, Amazon has ignored traditional economics as it solves customer challenges in new ways — raising expectations and forcing competitors to do better in the process. Over the past few years, Amazon has ramped up the number of experiments, acquisitions and offerings across the health
SEATTLE — Amazon is rolling out two new pharmacy offerings to help customers conveniently purchase their prescription medications. Amazon Pharmacy, a new store on Amazon, allows customers to complete an entire pharmacy transaction on their desktop or mobile device through the Amazon App. The company is also offering special discounts to Prime members. Using a
LONDON — Online retail giant Amazon is among companies that have witnessed tremendous growth in 2020, mainly due to the coronavirus pandemic. The growth has seen the platform attract increased traffic, competing with major players from other industries. Recent data presented by Buy Shares indicates that Amazon.com was the fifth most visited website globally in September
SEATTLE — Amazon announced that its annual Prime Day event is back in time for the holidays on October 13-14. The two-day shopping event delivers Prime members incredible savings and deep discounts on over one million deals across every category. Prime Day kicks off at midnight PT on Tuesday, October 13 and runs through Wednesday,