The COVID-19 crisis has undoubtedly changed customer behavior, from how people pay to what they buy. But how has the pandemic specifically affected pharmacy customers? Kearney’s pharmacy customer survey from early fall 2020 reveals that COVID-era customers have new ways of shopping, evolving preferences for obtaining prescriptions and increased expectations of their pharmacies. As the
Todd Huseby, partner and leader of the consumer health care sector at Kearney, examines the implications of some key recent developments for pharmacy retailers. COVID-19’s effect on shoppers, Amazon’s move into the prescription drug business, the emergence of other e-commerce challengers, and changes at CVS Health and Walgreens Boots Alliance are among the subjects
Ever since its launch as an online bookstore 25 years ago, Amazon has ignored traditional economics as it solves customer challenges in new ways — raising expectations and forcing competitors to do better in the process. Over the past few years, Amazon has ramped up the number of experiments, acquisitions and offerings across the health
Pharmacies have long been the front door to the country’s health care system. People choose their favorite pharmacy and make stopping by a habit. They drop in to pick up monthly prescriptions, ask the pharmacist for advice and, of course, snag retail items in the process. But can pharmacies hold on to this coveted position?
CHICAGO — U.S. companies in 2019 sourced substantially fewer manufactured goods from 14 traditional Asian trading partners, apparently as a direct result of aggressive U.S. government trade policies, according to the seventh annual Kearney US Reshoring Index. The ongoing trade war sent the Reshoring Index to a record high in 2019. The Reshoring Index compares
CHICAGO — Kearney, the global consulting partnership formerly known as A.T. Kearney, announced earlier this month an all-encompassing rebrand. As part of a comprehensive review of Kearney’s existing brand and value proposition, the firm reached out to clients, firm partners, colleagues, and alumni for their perspectives on what they find distinctive and valuable in Kearney people,