In this week’s Video Forum, Jon Roberts, chief operating officer of CVS Health, discusses the company’s unique health care model and its performance during the COVID-19 crisis. He also addresses the response of patients and payers to CVS’ HealthHUB format, the important place that front-end merchandise has in the company’s retail strategy, and the impact
Clint Mahlman, president and chief operating officer of London Drugs, tells this week’s Video Forum how the drug chain’s unique business model meets a variety of needs for consumers in Western Canada, especially during the COVID-19 outbreak. He also discusses the boom in e-commerce, an area in which London Drugs has more than two decades
CDR SPECIAL REPORT — Since the beginning of the COVID-19 pandemic, the momentum behind the sustainability movement has slowed somewhat, with the attention of government officials, activists and average citizens dominated by the immediate crisis and the concurrent drive for racial justice. The climate emergency has not, however, abated, a reality brought home to Americans
The COVID-19 pandemic has placed unprecedented demands on retail pharmacies. In the first of Chain Drug Review’s new series of video interviews, NACDS president and chief executive officer Steve Anderson talks about how the industry has responded to the challenge, the lessons being learned from the experience, and what the association’s priorities will be when
