People involved in the industry commonly refer to the companies at its center as chain pharmacies. The trajectory of the business over the past 15 or 20 years has, however, arguably made the term something of a misnomer. During that period, CVS Health, among others, entered pharmacy benefits management; Walgreens Boots Alliance carved out a
In the second of two episodes about the drug store market in China, Video Forum examines the impact of e-commerce. Ed Rowland, principal of Rowland Global LLC, and Alice Wang, a Shanghai-based consultant and instructor at Alibaba’s Taobao University, share insights about younger consumers’ embrace of online-to-off-line services, the growing presence of Alibaba and
ENGLEWOOD CLIFFS, N.J. — Already one of the world’s leading CPG suppliers, Unilever is on course to extend the reach and bolster the impact of its diverse product portfolio. Terry Thomas, executive vice president and chief customer officer for Unilever U.S., is one of the individuals spearheading that effort. Responsible for $12 billion a year
In the first of two episodes, Ed Rowland, principal of Rowland Global LLC, and Alice Wang, a Shanghai-based consultant and instructor at Alibaba’s Taobao University, share insights about the brick-and-mortar pharmacy business in China. Among the topics they discuss are the Chinese consumer’s expectations of a drug store, the role of the pharmacist, and the
Colleen Lindholz will succeed Rick Keyes as NACDS chair at the association’s virtual Annual Meeting this week. Lindholz, who also is president of Kroger Health, shares her assessment of NACDS, talks about the agenda for her new role and looks to the future of retail pharmacy in a post-COVID world.
At this week’s NACDS Annual Meeting, Rick Keyes will conclude what is probably the most unusual and challenging term experienced by any of the association’s chairmen. Thrust into the role a year earlier than planned, when Richard Ashworth left Walgreens Boots Alliance to join Tivity Health, Keyes was tasked with guiding NACDS through myriad trials
In the second of three episodes leading up to the National Association of Chain Drugs Stores Annual Meeting, which begins on April 26, NACDS president and chief executive officer Steve Anderson talks about chain pharmacy’s success in establishing itself as the face of neighborhood health care, the association’s “one team” approach to pursing its agenda,
In the first of three episodes leading up to the NACDS Annual Meeting later this month, Video Forum talks with Rick Keyes, president and CEO of Meijer Inc., about his year as the association’s chairman. Among the topics discussed are chain pharmacy’s response to COVID-19, other issues of importance to the industry and NACDS’ ability
Jocelyn Konrad, executive vice president and chief pharmacy officer at Rite Aid, tells this week’s Video Forum about the drug chain’s efforts to combat COVID-19, including robust testing and immunization programs. She also addresses lessons learned from the pandemic, Rite Aid’s innovative approach to health and wellness, and the future of retail pharmacy.
As more Americans get vaccinated against COVID-19 every day and hope for a restoration of pre-pandemic conditions intensifies, pharmacy operators are thinking about how their stores will fit into the retail landscape as the new normal takes shape. Consumer behavior has changed considerably over the past 12 months, as restrictions on businesses and risk aversion
In this week’s Video Forum, Micah Cost, who in February succeeded Laura Cranston as chief executive officer of the Pharmacy Quality Alliance, talks about what attracted him to the organization and his agenda for 2021. Cost details PQA’s ongoing efforts in three key areas — quality measures, research and education.
John Standley, who joined Walgreens as president last August, talks about changes under way that will strengthen the drug chain’s position in pharmacy, health care and retailing. Among the subjects Standley addresses in this week’s Video Forum are Walgreens’ expanding partnership with VillageMD, the retailer’s revamped loyalty program, and its big investment in digital
WOONSOCKET, R.I. — For Karen S. Lynch, health care is personal. On National Caregivers Day in late February, she shared some thoughts on LinkedIn about her aunt Millie, whom Lynch, when she was in her early 20s, looked after, and recalled the difficulties in navigating the complexities of the American health care system. “Ultimately, those
Health Mart president Eyad Farah tells this week’s Video Forum about the franchised drug chain’s efforts to help patients maintain their health and well-being through the COVID-19 pandemic and beyond. Farah, who also heads Health Mart Atlas, McKesson Corp.’s pharmacy services administrative organization, addresses enlarging the scope of pharmacy practice, the transformative effect of digital
