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2021

Let points of innovation define the new retail environment

Let points of innovation define the new retail environment

We’ve all learned a lot in the last 12 months. Personally and in our business lives. We’ve all learned to “pivot” (the designated word of the pandemic), and we’ve heard time and again “you’re on mute.” Both defined the new world we found ourselves in, assuming we were fortunate enough to have a job, could

Omnichannel health care integration is winning strategy

Omnichannel health care integration is winning strategy

As the U.S. health care landscape continues to evolve amid the COVID-19 pandemic, drug store retailers are seeking to become the first port of call for patients. To achieve this and capitalize on the rapid changes in health care, they are refining their strategies for both online and off-line channels. Transforming retail stores to expand

Significant changes by retailers need not end in 2021

Significant changes by retailers need not end in 2021

It would be an understatement to say that COVID-19 launched the retail industry into challenging times. What began as additional safety and cleaning procedures including social distancing measures in-store quickly spiraled into large-scale changes that required retailers to add an online presence, if they didn’t have one already, and cater to consumers in new (often

Cyber threats put post-COVID Rx operations at risk

Cyber threats put post-COVID Rx operations at risk

The impact of the pandemic has transformed the pharmacy team, shifting not only day-to-day tasks but also how they engage with patients. Many pharmacists now find themselves shifting their approach to connect with patients through virtual exchanges, often helping them manage medication therapy and guiding them through complex patient care services via video. They are

Five requisite Annual Meeting appointments

Five requisite Annual Meeting appointments

As we, among others of lesser renown, have repeatedly pointed out, this year’s NACDS Annual Meeting will differ from those that have preceded it. For one obvious reason. It will be conducted virtually. That being the case, we thought we would help you out by offering — indeed insisting on — five appointments you, whether

Maintaining relevance will require change

Maintaining relevance will require change

As more Americans get vaccinated against COVID-19 every day and hope for a restoration of pre-pandemic conditions intensifies, pharmacy operators are thinking about how their stores will fit into the retail landscape as the new normal takes shape. Consumer behavior has changed considerably over the past 12 months, as restrictions on businesses and risk aversion

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