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J.D. Power U.S. Pharmacy Study

Good Neighbor Pharmacy empowers independents

Good Neighbor Pharmacy empowers independents

VALLEY FORGE, Pa. — AmerisourceBergen Corp.’s backing, combined with the entrepreneurship of independent pharmacies, has made the company’s Good Neighbor Pharmacy network an exemplar of high-touch service, says senior vice president of community and specialty pharmacy and Good Neighbor Pharmacy president Brian Nightengale. AmerisourceBergen’s support tools and personnel enhance the inherent ability of independents to

Good Neighbor tops in Rx customer satisfaction

Good Neighbor tops in Rx customer satisfaction

COSTA MESA, Calif. — AmerisourceBergen Corp.’s Good Neighbor Pharmacy was No. 1 in pharmacy customer satisfaction among drug chains in the J.D. Power 2017 U.S. Pharmacy Study. However, both brick-and-mortar and mail-order pharmacies saw notable declines in some areas of patient satisfaction, according to J.D. Power’s annual survey, which polled 17,326 customers who filled or

Pharmacy patient satisfaction tracked by J.D. Power

Pharmacy patient satisfaction tracked by J.D. Power

COSTA MESA, Calif. — Pharmacies operating under the Health Mart, Sam’s Club and Publix Supermarkets Inc. banners are among the leaders in patient satisfaction, according to the J.D. Power U.S. Pharmacy Study. The analysis notes that high customer satisfaction with both mail order and brick-and-mortar pharmacies is reflective of an increased focus on customers and