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Rick Johnson

Pharmacy customer satisfaction wavers over pricing

Pharmacy customer satisfaction wavers over pricing

COSTA MESA, Calif. — Resentment over rising drug prices has dimmed customers’ view of the U.S. pharmacy industry, according to J.D. Power. Decreased satisfaction with both brick-and-mortar and mail order pharmacies was found by the J.D. Power 2017 U.S. Pharmacy Study. Satisfaction with brick-and-mortar pharmacy costs fell 27 index points to 789 on a 1,000-point

Good Neighbor tops in Rx customer satisfaction

Good Neighbor tops in Rx customer satisfaction

COSTA MESA, Calif. — AmerisourceBergen Corp.’s Good Neighbor Pharmacy was No. 1 in pharmacy customer satisfaction among drug chains in the J.D. Power 2017 U.S. Pharmacy Study. However, both brick-and-mortar and mail-order pharmacies saw notable declines in some areas of patient satisfaction, according to J.D. Power’s annual survey, which polled 17,326 customers who filled or

Pharmacy patient satisfaction tracked by J.D. Power

Pharmacy patient satisfaction tracked by J.D. Power

COSTA MESA, Calif. — Pharmacies operating under the Health Mart, Sam’s Club and Publix Supermarkets Inc. banners are among the leaders in patient satisfaction, according to the J.D. Power U.S. Pharmacy Study. The analysis notes that high customer satisfaction with both mail order and brick-and-mortar pharmacies is reflective of an increased focus on customers and

Health Mart leads drug chains in Rx customer satisfaction

Health Mart leads drug chains in Rx customer satisfaction

COSTA MESA, Calif. — Health Mart came in first among chain drug retailers in a pharmacy customer satisfaction survey by market research firm J.D. Power. Still, chain drug stores as a group trailed supermarket pharmacies and mail order pharmacies in terms of patient satisfaction, according to the J.D. Power 2016 U.S. Pharmacy Study, released on

Satisfaction with pharmacy remains high

Satisfaction with pharmacy remains high

WESTLAKE VILLAGE, Calif. — Despite the numerous changes occurring in the health care industry, customer satisfaction with pharmacies remains relatively stable, according to the J.D. Power 2015 U.S. Pharmacy Study. The study, in its ninth year, measures customer satisfaction with brick-and-mortar — which includes chain drug stores, discounters and supermarkets — and mail-order pharmacies. Satisfaction

Pharmacy customer satisfaction remains high

Pharmacy customer satisfaction remains high

WESTLAKE VILLAGE, Calif. — Consumers continue to give high marks to service and staff at retail pharmacies, according to the J.D. Power 2015 U.S. Pharmacy Study. J.D. Power said Monday that customer satisfaction with pharmacies has remained at a high level amid the myriad changes in the nation’s health care sector. On a scale of