COSTA MESA, Calif. — Despite the looming threat of disruption at the hands of e-commerce, the U.S. pharmacy industry continues to enjoy superior levels of customer satisfaction in both the brick-and-mortar and mail order segments, according to the J.D. Power 2019 U.S. Pharmacy Study, released Tuesday. Study Rankings Good Neighbor Pharmacy ranks highest overall among brick-and-mortar
LAS VEGAS, Nev. – AmerisourceBergen and Good Neighbor Pharmacy unveiled Friday tools to help pharmacies connect with customers in new and meaningful ways. The solutions were presented at ThoughtSpot 2019, Good Neighbor Pharmacy’s annual trade show, and represent the organization’s continued evolution to ensure pharmacists have the resources they need to be the pharmacy of
COSTA MESA, Calif. — Good Neighbor Pharmacy ranks highest among brick-and-mortar chain drug stores for customer satisfaction, with a score of 903, in the recent J.D. Power 2018 U.S. Pharmacy Study. Ranking second behind the AmerisourceBergen Corp. network was McKesson Corp.’s Health Mart (890). Rite Aid Corp. was third (846). Sam’s Club ranked highest among
ORLANDO, Fla. – AmerisourceBergen and Good Neighbor Pharmacy announced this weekend new and enhanced programs that will help independent pharmacies strengthen the core of their businesses and expand their role within their communities. The programs and solutions, which were presented at ThoughtSpot 2018, Good Neighbor Pharmacy’s annual tradeshow, reflect AmerisourceBergen and Good Neighbor Pharmacy’s continued
What will the second year of the Trump administration look like? Is the demise of the Affordable Care Act imminent? Will pharmacists get the greater role in health care they have long sought? These are among the questions top chain drug industry executives are pondering as they look to 2018. With spiraling health care costs and
VALLEY FORGE, Pa. — AmerisourceBergen Corp.’s backing, combined with the entrepreneurship of independent pharmacies, has made the company’s Good Neighbor Pharmacy network an exemplar of high-touch service, says senior vice president of community and specialty pharmacy and Good Neighbor Pharmacy president Brian Nightengale. AmerisourceBergen’s support tools and personnel enhance the inherent ability of independents to
COSTA MESA, Calif. — Resentment over rising drug prices has dimmed customers’ view of the U.S. pharmacy industry, according to J.D. Power. Decreased satisfaction with both brick-and-mortar and mail order pharmacies was found by the J.D. Power 2017 U.S. Pharmacy Study. Satisfaction with brick-and-mortar pharmacy costs fell 27 index points to 789 on a 1,000-point
HORSHAM, Pa. — Reliefband Technologies LLC, maker of the Reliefband wearable device for motion sickness, has entered a distribution partnership with AmerisourceBergen Corp. Reliefband said Tuesday that the partnership enables AmerisourceBergen to provide the clinically proven Reliefband technology to retail pharmacies and health care providers nationwide. The watchlike device will be available over-the-counter at AmerisourceBergen’s
COSTA MESA, Calif. — AmerisourceBergen Corp.’s Good Neighbor Pharmacy was No. 1 in pharmacy customer satisfaction among drug chains in the J.D. Power 2017 U.S. Pharmacy Study. However, both brick-and-mortar and mail-order pharmacies saw notable declines in some areas of patient satisfaction, according to J.D. Power’s annual survey, which polled 17,326 customers who filled or
LAS VEGAS — AmerisourceBergen Corp. showcased a “newly enhanced suite of solutions” for independent pharmacies at ThoughtSpot 2017, Good Neighbor Pharmacy’s annual trade show. The solutions are designed to empower, support and differentiate independent pharmacy operators, according to AmerisourceBergen. In addition to highlighting technological and customer support solutions, the company focused on advocacy in today’s
Monday at the 2017 NACDS Annual Meeting brought the NACDS Chain Members & PAC Breakfast with keynote speaker Karl Rove, the D.C. political analyst and strategist. “We need to move from a centralized, ‘Washington decides everything’ health care system to one in which we empower consumers, patients, their physicians and their health care providers to
COSTA MESA, Calif. — Health Mart came in first among chain drug retailers in a pharmacy customer satisfaction survey by market research firm J.D. Power. Still, chain drug stores as a group trailed supermarket pharmacies and mail order pharmacies in terms of patient satisfaction, according to the J.D. Power 2016 U.S. Pharmacy Study, released on
LAS VEGAS — Over the weekend AmerisourceBergen Corp. wrapped up its annual ThoughtSpot trade show, where it introduced new programs to help members of its Good Neighbor Pharmacy network drive their businesses. At ThoughtSpot 2016, AmerisourceBergen said it’s developing a specialty at retail program to help member pharmacies better serve patient needs and diversify revenue
CHESTERBROOK, Pa. — AmerisourceBergen Corp. has done much to redefine the role of the pharmaceutical wholesaler in recent years. The company has augmented its core drug distribution operation with a variety of capabilities that better position it to help business partners throughout the supply chain succeed. When one hears the name AmerisourceBergen today, it is