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J.D. Power

J.D. Power releases 2019 U.S. pharmacy study

J.D. Power releases 2019 U.S. pharmacy study

COSTA MESA, Calif. — Despite the looming threat of disruption at the hands of e-commerce, the U.S. pharmacy industry continues to enjoy superior levels of customer satisfaction in both the brick-and-mortar and mail order segments, according to the J.D. Power 2019 U.S. Pharmacy Study, released Tuesday. Study Rankings Good Neighbor Pharmacy ranks highest overall among brick-and-mortar

J.D. Power unveils 2019 Medicare Advantage Study

J.D. Power unveils 2019 Medicare Advantage Study

COSTA MESA, Calif. — With enrollment in Medicare Advantage plans nearly doubling over the past decade — now reaching roughly 20.4 million Americans — health plans have been able to maintain consistently high levels of overall customer satisfaction. According to the J.D. Power 2019 Medicare Advantage Study, released today, overall satisfaction with Medicare Advantage plans

J.D. Power releases 2018 U.S. Pharmacy Study

COSTA MESA, Calif. — Good Neighbor Pharmacy ranks highest among brick-and-mortar chain drug stores for customer satisfaction, with a score of 903, in the recent J.D. Power 2018 U.S. Pharmacy Study. Ranking second behind the AmerisourceBergen Corp. network was McKesson Corp.’s Health Mart (890). Rite Aid Corp. was third (846). Sam’s Club ranked highest among

Pharmacy customer satisfaction wavers over pricing

Pharmacy customer satisfaction wavers over pricing

COSTA MESA, Calif. — Resentment over rising drug prices has dimmed customers’ view of the U.S. pharmacy industry, according to J.D. Power. Decreased satisfaction with both brick-and-mortar and mail order pharmacies was found by the J.D. Power 2017 U.S. Pharmacy Study. Satisfaction with brick-and-mortar pharmacy costs fell 27 index points to 789 on a 1,000-point