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J.D. Power 2015 U.S. Pharmacy Study

H-E-B spotlights pharmacy service

H-E-B spotlights pharmacy service

Supermarkets continue to use their pharmacy departments to highlight their health and wellness offerings. That includes leading Texas food and drug retailer H-E-B. In this short video posted this week, H-E-B emphasizes the personalized service provided by its pharmacists, as well as their professionalism. The retailer also promotes its Saturday health screenings. The message to

Satisfaction with pharmacy remains high

Satisfaction with pharmacy remains high

WESTLAKE VILLAGE, Calif. — Despite the numerous changes occurring in the health care industry, customer satisfaction with pharmacies remains relatively stable, according to the J.D. Power 2015 U.S. Pharmacy Study. The study, in its ninth year, measures customer satisfaction with brick-and-mortar — which includes chain drug stores, discounters and supermarkets — and mail-order pharmacies. Satisfaction

Personal service propels Good Neighbor Pharmacy

VALLEY FORGE, Pa. — Good Neighbor Pharmacy continues to earn recognition for its high level of service. For the third straight year, the independent pharmacy network — operated by drug distributor AmerisourceBergen Corp. — had the top rating among chain drug stores in the J.D. Power 2015 U.S. Pharmacy Study, which measures pharmacy customer satisfaction.

Pharmacy customer satisfaction remains high

Pharmacy customer satisfaction remains high

WESTLAKE VILLAGE, Calif. — Consumers continue to give high marks to service and staff at retail pharmacies, according to the J.D. Power 2015 U.S. Pharmacy Study. J.D. Power said Monday that customer satisfaction with pharmacies has remained at a high level amid the myriad changes in the nation’s health care sector. On a scale of