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Good Neighbor Pharmacy

2018 Retail Forecast: Learning to Adapt

2018 Retail Forecast: Learning to Adapt

What will the second year of the Trump administration look like? Is the demise of the Affordable Care Act imminent? Will pharmacists get the greater role in health care they have long sought? These are among the questions top chain drug industry executives are pondering as they look to 2018. With spiraling health care costs and

Good Neighbor Pharmacy empowers independents

Good Neighbor Pharmacy empowers independents

VALLEY FORGE, Pa. — AmerisourceBergen Corp.’s backing, combined with the entrepreneurship of independent pharmacies, has made the company’s Good Neighbor Pharmacy network an exemplar of high-touch service, says senior vice president of community and specialty pharmacy and Good Neighbor Pharmacy president Brian Nightengale. AmerisourceBergen’s support tools and personnel enhance the inherent ability of independents to

Pharmacy customer satisfaction wavers over pricing

Pharmacy customer satisfaction wavers over pricing

COSTA MESA, Calif. — Resentment over rising drug prices has dimmed customers’ view of the U.S. pharmacy industry, according to J.D. Power. Decreased satisfaction with both brick-and-mortar and mail order pharmacies was found by the J.D. Power 2017 U.S. Pharmacy Study. Satisfaction with brick-and-mortar pharmacy costs fell 27 index points to 789 on a 1,000-point

Reliefband lands distribution with AmerisourceBergen

Reliefband lands distribution with AmerisourceBergen

HORSHAM, Pa. — Reliefband Technologies LLC, maker of the Reliefband wearable device for motion sickness, has entered a distribution partnership with AmerisourceBergen Corp. Reliefband said Tuesday that the partnership enables AmerisourceBergen to provide the clinically proven Reliefband technology to retail pharmacies and health care providers nationwide. The watchlike device will be available over-the-counter at AmerisourceBergen’s

Good Neighbor tops in Rx customer satisfaction

Good Neighbor tops in Rx customer satisfaction

COSTA MESA, Calif. — AmerisourceBergen Corp.’s Good Neighbor Pharmacy was No. 1 in pharmacy customer satisfaction among drug chains in the J.D. Power 2017 U.S. Pharmacy Study. However, both brick-and-mortar and mail-order pharmacies saw notable declines in some areas of patient satisfaction, according to J.D. Power’s annual survey, which polled 17,326 customers who filled or

Independents get helping hand from AmerisourceBergen

LAS VEGAS — AmerisourceBergen Corp. showcased a “newly enhanced suite of solutions” for independent pharmacies at ThoughtSpot 2017, Good Neighbor Pharmacy’s annual trade show. The solutions are designed to empower, support and differentiate independent pharmacy operators, according to AmerisourceBergen. In addition to highlighting technological and customer support solutions, the company focused on advocacy in today’s

NACDS PAC Breakfast: Annual Meeting day three

NACDS PAC Breakfast: Annual Meeting day three

Monday at the 2017 NACDS Annual Meeting brought the NACDS Chain Members & PAC Breakfast with keynote speaker Karl Rove, the D.C. political analyst and strategist. “We need to move from a centralized, ‘Washington decides everything’ health care system to one in which we empower consumers, patients, their physicians and their health care providers to

Health Mart leads drug chains in Rx customer satisfaction

Health Mart leads drug chains in Rx customer satisfaction

COSTA MESA, Calif. — Health Mart came in first among chain drug retailers in a pharmacy customer satisfaction survey by market research firm J.D. Power. Still, chain drug stores as a group trailed supermarket pharmacies and mail order pharmacies in terms of patient satisfaction, according to the J.D. Power 2016 U.S. Pharmacy Study, released on

Community pharmacy in spotlight at ThoughtSpot 2016

Community pharmacy in spotlight at ThoughtSpot 2016

LAS VEGAS — Over the weekend AmerisourceBergen Corp. wrapped up its annual ThoughtSpot trade show, where it introduced new programs to help members of its Good Neighbor Pharmacy network drive their businesses. At ThoughtSpot 2016, AmerisourceBergen said it’s developing a specialty at retail program to help member pharmacies better serve patient needs and diversify revenue

AmerisourceBergen shapes health care delivery

AmerisourceBergen shapes health care delivery

CHESTERBROOK, Pa. — AmerisourceBergen Corp. has done much to redefine the role of the pharmaceutical wholesaler in recent years. The company has augmented its core drug distribution operation with a variety of capabilities that better position it to help business partners throughout the supply chain succeed. When one hears the name AmerisourceBergen today, it is

Nightengale takes reins at Good Neighbor Pharmacy

CONSHOHOCKEN, Pa. — Brian Nightengale has succeeded Dave Neu as president of AmerisourceBergen Corp.’s Good Neighbor Pharmacy. Neu, who has also been executive vice president of retail strategy at AmerisourceBergen, will retire this summer after more than three decades with the company. Nightengale had been president of Xcenda, AmeriscourceBergen’s health economics and outcomes consultancy. He

Good Neighbor Pharmacy president Neu to retire

Good Neighbor Pharmacy president Neu to retire

CONSHOHOCKEN, Pa. — David Neu, executive vice president of retail strategy at AmerisourceBergen Corp. and president of its Good Neighbor Pharmacy network, plans to retire this summer. AmerisourceBergen said Friday that Brian Nightengale, president of company subsidiary Xcenda, a health economics and outcomes consultancy, will take over as Good Neighbor Pharmacy president effective immediately. The

Satisfaction with pharmacy remains high

Satisfaction with pharmacy remains high

WESTLAKE VILLAGE, Calif. — Despite the numerous changes occurring in the health care industry, customer satisfaction with pharmacies remains relatively stable, according to the J.D. Power 2015 U.S. Pharmacy Study. The study, in its ninth year, measures customer satisfaction with brick-and-mortar — which includes chain drug stores, discounters and supermarkets — and mail-order pharmacies. Satisfaction

Personal service propels Good Neighbor Pharmacy

VALLEY FORGE, Pa. — Good Neighbor Pharmacy continues to earn recognition for its high level of service. For the third straight year, the independent pharmacy network — operated by drug distributor AmerisourceBergen Corp. — had the top rating among chain drug stores in the J.D. Power 2015 U.S. Pharmacy Study, which measures pharmacy customer satisfaction.