ECRM_1170x120_8-1-17

PillPack buy shows Amazon’s outcome-first approach

PillPack buy shows Amazon’s outcome-first approach

NEW YORK — A year after announcing it was acquiring Whole Foods Market, Amazon.com made a splash again, this time in the health care sector. On June 28, Amazon entered into an agreement to buy PillPack, an online pharmacy that offers presorted doses of medications and home delivery, for an estimated $1 billion. PillPack also

Privacy concerns and the retailization of health care

Privacy concerns and the retailization of health care

Cybercriminals violate consumer privacy because they can and because they can profit from it. According to September 2017 Kantar Retail ShopperScape data, 84% of shoppers say they are somewhat/extremely concerned about the security of the personal/financial data online. This shopper insight, accompanied by the recent Equifax data breach that exposed the personal information of 143

What’s next for WBA, Rite Aid and Fred’s

What’s next for WBA, Rite Aid and Fred’s

Walgreens Boots Alliance Inc. (WBA) and Rite Aid Corp. announced on June 29 that their merger is off, which goes to show you that nothing is certain in the world of retail mergers and acquisitions, especially with the U.S. government involved. The long and somewhat tumultuous process of WBA’s proposed acquisition of Rite Aid, which

Walgreens’ quest for the fill-in shopping trip

Walgreens’ quest for the fill-in shopping trip

Walgreens wants to own the grocery fill-in trip by providing its shoppers with what it calls the “ultimate convenience” — defined as helping shoppers get in, get what they need and get out. Kantar Retail assesses trip missions and cross-channel behaviors to examine how the Walgreens shopper may respond to this strategic goal. Recently, Walgreens

Wellness+ with Plenti: A step toward true customer loyalty

Wellness+ with Plenti: A step toward true customer loyalty

We at Kantar Retail believe that the May 2015 launch of Rite Aid Corp.’s new wellness+ with Plenti rewards program is an innovative step toward achieving true shopper loyalty. According to the 2015 COLLOQUY Loyalty Census, drug store loyalty program memberships rose 88% to 268 million versus a year ago, the highest growth rate of