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drug stores

Physical stores out of touch with modern consumers

Physical stores out of touch with modern consumers

Recently, I was sitting in a meeting with clients from a large consumer packaged goods company who were discussing amongst themselves how the company’s CMO had added an extraordinary number of people with digital and omnichannel expertise to his team, while they, the customer team leads, had a hiring freeze. Yet, they’re the ones who

Time for drug chains to reclaim beauty category

Time for drug chains to reclaim beauty category

NEW YORK — It is a pivotal juncture for the beauty care category in the drug channel. Retailers and brands need to devise a game plan to wrest the business away from prestige power players. Sales in cosmetics, skin care and grooming are firing on all cylinders — but sadly, not in the mass beauty

Drug stores need to make healthy living habitual

Drug stores need to make healthy living habitual

Across the retail space, there’s certainly no shortage of channels to help shoppers meet their health and wellness needs. While Nielsen data shows that spend per trip by drug store consumers is up slightly, the number of trips is declining. As more retailers ramp up their health and wellness offerings, and the lines between the

Rationalization of store base on the horizon

Rationalization of store base on the horizon

The second annual Amazon Prime Day was held this month and, despite early technical problems that slowed down the checkout process for some customers, it was another in a series of successes for the nation’s leading online merchant. The company reported that the event was the best day in Amazon.com’s 22-year history, with sales in

It’s time for drug chains to get creative

It’s time for drug chains to get creative

Black Friday is here — again. But the current promotion bears little resemblance to the event that, apparently eons ago, ushered in the Christmas selling season by offering shoppers, for a limited time on the day following Thanksgiving, holiday specials that lured customers into all manner of stores. Black Friday today appears to linger for

Store-brand sales edge up at drug stores

Store-brand sales edge up at drug stores

NEW YORK — Store-brand dollar sales and share at drug stores rose to a new high in 2014, according to the Private Label Manufacturers Association. Private-brand dollar share grew to 16.5% at drug stores last year on total private-label sales of $8.3 billion, PLMA said Tuesday in releasing its 2015 Private Label Yearbook. Dollar volume

Savings Catcher offer tweaked by Walmart

Savings Catcher offer tweaked by Walmart

BENTONVILLE, Ark. — Walmart has changed its Savings Catcher price comparison tool so that deals offered by drug stores are no longer matched. The Savings Catcher tool, which is available on the Walmart smartphone app and on the retailer’s website, promises to make it easy for shoppers to compare Walmart’s prices with those offered by

Chains need to go beyond multichannel, omnichannel

Many retailers today are immersed in building multichannel capabilities. The multichannel wave has led to many good initiatives, making it easier for customers to interact with retailers across distinct channels, including fast-growing mobile channels. For example, A.T. Kearney’s Future Role of Stores research indicates that although 92% of retail sales still occur via traditional channels,