We are now more than 20 years into the e-commerce era of retail. As many brick-and-mortar retail sectors have found creative ways to combat the online threat, pharmacy chains too are identifying the most effective solutions. One area that offers an opportunity for improvement is payments. For digitally savvy customers, the checkout experience — the
It’s no secret that the U.S. retail landscape is experiencing one of the greatest seismic shifts in decades. Each day brings new challenges to navigate, such as consolidation, price wars, channel fragmentation and major shifts in when, where and how consumers shop. Drug stores are not immune to these dynamics, and in many cases they
For many drug store executives, the conventional wisdom is that their customers simply don’t buy value brands — such as Suave and VO5 shampoo, or Aim and Pepsodent toothpaste. When looking closer at their stores’ offerings, the truth is that the executives’ beliefs are a self-fulfilling prophecy. Customers in these drug stores are less likely
Consumers are shifting from a reactive “health” culture to a proactive “wellness” culture. No longer are they entering pharmacies and drug stores simply to follow up on their doctor’s orders. Now, armed with multiple sources of information — from online resources, friends and family — they’re entering the store looking for solutions to take control
Across the retail space, there’s certainly no shortage of channels to help shoppers meet their health and wellness needs. While Nielsen data shows that spend per trip by drug store consumers is up slightly, the number of trips is declining. As more retailers ramp up their health and wellness offerings, and the lines between the
In today’s retail and consumer packaged goods marketplace, consumer shopping habits are changing rapidly. Households have more choices in where and how they shop, what they buy, and how they engage with retailers and brands while making their purchase decisions. Consumers are shopping in more retail channels and formats then ever before to fulfill their
